Cancellation/Refund Policy

Effective Date: 16 January 2024

At The Opal Tribe, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please familiarize yourself with our updated Cancellation/Refund Policy, effective immediately.

1. Order Cancellation:

You may cancel your order within 30 minutes of placing it for a full refund.
To request a cancellation, please contact our customer service team at [theopaltribe@gmail.com / 9890590101] with your order number and details.
2. Refund Eligibility:

Refunds will only be issued for damaged or faulty products.
To be eligible for a refund, you must report the damage to our customer service team within [1] day of receiving the order.
3. Refund Process:

Refunds for damaged or faulty items will be initiated within [3-4] business days after the assessment and confirmation of the issue.
The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
4. Non-Refundable Items:

Orders not canceled within 30 minutes of placement are non-refundable.
Certain items, such as personalized or custom-made products are not be eligible for refunds. Please check the product description for specific details.
Shipping charges are non-refundable, except in cases where the cancellation is due to an error on our part.
5. Returns for Refund:

If you receive the order and wish to return it due to damage, please contact our customer service team within 1 day of receiving the order for return instructions.
Returned items must be in their original condition, with tags attached, and accompanied by the original packaging.
6. Order Changes:

Once an order is processed, we cannot guarantee any changes to the order details. Please review your order carefully before confirming the purchase.
7. Refunds for Sale Items:

Sale items are eligible for refunds only in the case of damage or faults.
Refunds for sale items will be processed based on the discounted price at the time of purchase.
8. Contact Information:

For any inquiries or assistance regarding cancellations and refunds, please contact our customer service at [theopaltribe@gmail.com/ 9890590101].
The Opal Tribe reserves the right to update this Cancellation/Refund Policy at any time. Please review the policy periodically for any changes. By placing an order with us, you agree to the terms outlined in this policy.

Thank you for choosing The Opal Tribe!